PrepayProven, multi-commodity solutions

As the global industry leader in comprehensive prepay solutions, Itron enables you to protect utility revenue while improving customer satisfaction.

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CO NOWEGO:

Itron Report Reveals the Critical Role of AI in Addressing Challenges for Utilities

Everyone benefits with prepay energy solutions

Deregulated markets, managing customer debt and the increasing demand for energy efficiency are surpassing the capabilities of legacy payment systems. Itron’s prepay energy solutions offer real-time billing systems where the customer is billed from their prepayment account for consumption as it occurs. Utilities can remotely or auto-disconnect and reconnect based on account balances, protecting revenue for utilities and increasing control for customers.

  • Increase revenue assurance, and collect on previous balances, while generating positive cash flow.

  • Improve customer satisfaction with the ability to pay how much they want, when they want.

  • Empower customers to manage energy use while improving your operational efficiency through reduced support calls and fewer truck rolls.

Create a system of shared success

Itron Smart Pay is a prepay energy solution consisting of the physical meter, enhanced communication layer and customizable prepay system to provide real-time billing and control of the meter connection status. Through multiple vending channels, customers can top off their prepay wallet or meter and get regular feedback on their remaining balance.

  • Meter

    plus

  • Communication

    plus

  • Prepay System

    equals

  • Everyone Wins

The Benefits of Itron Smart Pay

With over 25 million prepay meters managed in 25 countries, Itron Smart Pay is a proven solution in prepayment services. Learn how Itron Smart Pay can help you provide a higher level of service, and enable customers to directly and proactively manage their energy use and cost.  

Dl applications can be downloaded from the Itron Enterpeise Application Center to devices in the field to enable new functionality and new value. Learn more about the challenges our application solves today, as well as some on the horizon.

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Distributed Intelligence book cover

Case studies

  • Positive Proof for Distributed Intelligence

    Learn how Tampa Electric Company is exploring and validating the value of distributed intelligence and why DI apps surpassed the capabilities of cloud-based analytics.

  • Next-Generation AMI with Distributed Intelligence

    Learn how ComEd is realizing impressive results through the exploration of DI use cases.

  • Tampa Electric Company: The Art of the Possible

    Learn how Tampa Electric Company is transforming the customer experience and its operational programs through an IIoT network and next-generation AMI applications.

    Learn more

Achieve win-win results

Designed with customer satisfaction, control and utility cash flow in mind, our prepay solutions help you balance customer use with electricity and gas payment, and achieve game-changing results.

  • 80% collection of arrearages

  • 3-12% reduction in energy usage

  • 85% customer satisfaction

Customer successes

    • Zesco Limited

      "Itron’s new generation IPMP prepay billing software is robust, scalable & user-friendly and has greatly enhanced our operational efficiency & ensured seamless service to our prepay customers."

      Frank L. Chibesakunda, Head Information & Communications Technologies – Zesco Limited

      • Eswatini Electricity Company

        "EEC has partnered with Itron for some time and the relationship has been blissful. We encourage other utilities to partner with them and they will have a system that works."

        Sicelo Mndzebele – Eswatini Electricity Company

        • Kenya Power & Lighting Company

          "Itron’s Vending System has tremendously helped our Company throughout the years in securing the electricity revenue."

          Titus Kitavi, Manager, Enterprise Architecture & IT Infrastructure – Kenya Power & Lighting Company PLC

          • Tanesco

            "We have confirmed IPMP’s AMR, Token-over-air and Thin Prepay system interfaces with common HES to enable automation and being STS-6 ready, we can upgrade our end customers’ meters in good time to avert service downtimes."

            Cliff N. Maregeli, Director of ICT – Tanesco

            Partnering with PayGo to power Itron Smart Pay

            As the leading flexible billing solution provider, Itron recognized PayGo’s impressive payment platform and partner ecosystem. PayGo technology underpins the Smart Pay solution to create a complete and customizable billing solution.

            Explore related products and services

            • Itron Prepayment Management Platform (IPMP)

              The most advanced prepayment management system available today and into the future. Multi-commodity and multi-mode compatible for STS, hybrid, thick and thin prepayment.

              Learn More